For Bundle License<\/strong> subscriptions, support is available for as long as the subscription is active. For Lifetime License<\/strong> purchases, 6 months of support is included, with the option to upgrade to 12 months at checkout or renew support<\/a> later for an existing purchase.<\/span><\/p>\n Support and product updates are only available with a valid license key. Please include it when contacting us via email, add it to your support forum<\/a> account, and enter it in HivePress > Settings > Integrations > HivePress Store<\/strong> to ensure updates are delivered to your site.<\/p>\n A license key becomes invalid in case of a refund, chargeback, or subscription cancellation. If it is shared publicly, used for unauthorized distribution of our products, or a single-site license is used on multiple domains simultaneously, it may be blocked without prior notice.<\/p>\n Support is available through the support forum<\/a> or via email at\u00a0support@hivepress.io<\/a> for cases where you need to share private information, such as your website link or temporary login credentials. You can also get instant answers using our AI Assistant<\/a>.<\/p>\n We aim to respond to all support requests within 24 hours, excluding weekends and public holidays \u2014 requests sent during those times will be handled on the next business day. For instant help, please try our AI Assistant<\/a>, available 24\/7.<\/p>\n We offer general guidance on how to use the product and find the necessary settings and options. For customers with coding experience, we can also provide some general advice on customizing the product’s functionality.<\/p>\n During the active support period, you can access private support forums for the purchased products. You can create new topics or search existing ones for issues and solutions shared by our team and other customers over the years.<\/span><\/p>\n We’ll fix any confirmed bugs in our products as quickly as possible. A bug is any issue with the product’s built-in functionality that isn’t caused by third-party products or customizations. For minor issues, we’ll also try to provide a temporary fix before the next scheduled update.<\/p>\n We regularly update our products to maintain compatibility with WordPress and other third-party products and services mentioned in the product description. Along with compatibility updates, we may also release updates to enhance or change the product’s functionality.<\/span><\/p>\n This is an optional paid service that can be selected when purchasing a theme. The service includes installing the theme, installing and activating the pre-packaged extensions, and importing the demo content so that your website closely matches the theme demo.<\/p>\n We provide our products as-is. While we offer general guidance for setting up the products, we don’t customize them or support any third-party customizations. A customization is any change to the product’s appearance or functionality beyond how we make it available to you.<\/span><\/p>\n Unless specified in the product description, we can’t guarantee compatibility with third-party products and services or take responsibility for issues caused by them, including but not limited to hosting services, server environments, or software.<\/p>\n Due to the full-scale invasion of Ukraine, we reserve the right to refuse support to residents and legal entities of the Russian Federation and Belarus. If this is the case, we will cancel the license and issue a refund as per the applicable refund policy<\/a>.<\/p>\n This policy is effective as of 4 June 2026.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" 1. Support period For Bundle License subscriptions, support is available for as long as the subscription is active. For Lifetime License purchases, 6 months of support is included, with the option to upgrade to 12 months at checkout or renew support later for an existing purchase. 2. License key Support and product updates are only […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1545","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages\/1545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/comments?post=1545"}],"version-history":[{"count":57,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages\/1545\/revisions"}],"predecessor-version":[{"id":34751,"href":"https:\/\/hivepress.io\/api\/wp\/v2\/pages\/1545\/revisions\/34751"}],"wp:attachment":[{"href":"https:\/\/hivepress.io\/api\/wp\/v2\/media?parent=1545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}2. License key<\/h3>\n
3. Support channels<\/h3>\n
4. Response times<\/h3>\n
5. What is covered by support<\/h3>\n
General guidance<\/h4>\n
Forum access<\/h4>\n
Bug fixes<\/h4>\n
Updates<\/h4>\n
Installation<\/h4>\n
6. What is not covered by support<\/h3>\n
Customizations<\/h4>\n
Third-party products and services<\/h4>\n
7. Refusal of support<\/h3>\n