We want to give you enough time to try our products and make sure they match your requirements, so all licenses come with a 30-day<\/strong> refund window \u2014 starting from the purchase date for Lifetime Licenses<\/strong>, or from the subscription date for Bundle Licenses<\/strong>.<\/p>\n For extra paid services such as Theme Installation<\/strong> or Support Renewals<\/strong>, refunds have no fixed window but are issued if we fail to provide the service \u2014 for example, if we didn\u2019t install the theme to match the demo, or failed to provide support per our support policy<\/a>.<\/p>\n You don’t have to provide any reason for the license purchases and subscriptions \u2014 just make sure your request is within the refund window. For extra paid services, please briefly describe what went wrong, such as the service not being delivered as described.<\/p>\n Before requesting a refund, we’d love the opportunity to help \u2014 we may be able to resolve the issue or suggest a workaround. You can always email us at support@hivepress.io<\/a>, post on the support forum<\/a>, or try our AI Assistant<\/a>.<\/p>\n2. Refund reasons<\/h3>\n
3. Requesting a refund<\/h3>\n