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Home Support Themes RentalHive Balance Never Updates

Balance Never Updates

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  • grtspence

    Hello,

    I created 2 accounts on my website. On one account I listed something, and on the other I bought something. The order was placed and completed 7 days ago, the cash went into my account (site admin), but has not updated on the listing account “Balance”. My goal is to go through the entire flow before launching my site publicly, so I would like to see the balance update, ask for a payout and see those funds get transferred.

    Thank you!

    ihor developer

    Hi,
    Please make sure that the order is marked as Completed, only this status adds the order amount to the vendor balance.

    grtspence

    Is there a way to do this automatically after a period of time? Maybe after the date of the service rendered?

    ihor developer

    Yes, please set the number of days to complete orders automatically in HivePress/Settings/Orders section – if buyers forget to complete orders they will be completed automatically.

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