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  • wmasat

    Hallo
    I have two questions:
    1- How do I add the cancel order button (if the customer wants to cancel an order he has purchased).
    2- If the buyer cancels the order, where is the amount he paid?

    ihor developer

    Hi,
    There’s no such option at the moment because refunds are processed manually anyways (so the admin would have to take some action if the order is canceled). Please consider renaming the Dispute link to e.g. “Dispute or Cancel”, this way users can ask you to cancel their order & make a refund. To make a refund, please change the order status to refunded and make a payment via a preferred way (e.g. back via PayPal if the order is paid via PayPal). Some payment methods may also support automatic refunds so just marking the order as Refunded may be enough https://woocommerce.com/document/woocommerce-refunds/#automatic-refunds

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