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Home Support Extensions Marketplace I can’t request payment on the dashboard

I can’t request payment on the dashboard

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  • arielkbs

    I have the marketplace extension installed, I simulated the sale of an item, the balance went to the seller, but at the time of requesting payment after filling it out, it is not debiting the balance, the balance remains unchanged and no payment notification appears.


    Nothing happens after clicking the button to submit the order and the balance remains unchanged.

    ihor developer

    In the current version, payouts should be processed manually, these are just requests for payouts. Once you send a payment manually, please mark a payout as “published” and its amount will be deducted from the seller’s balance. You can set some minimum amount for requesting payouts and process requests once a month or 2 weeks (to hold the earnings for covering possible refunds), this depends on your site terms.


    I understand that these are payment requests and that they are manual, but nothing happens when I click on the send request button.


    I am not receiving any notification of the seller’s request to receive the amount and account description to make the payment, nothing like that.


    I located the plugin responsible for the bug, the hivepress statistics extension when activated causes this.

    With the hivepress statistics extension off:

    ihor developer

    If possible send a link to your site or temporary WP access to There may be a JS error that causes this issue.

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