• Author
  Posts
• 

  zaruha 11 months, 1 week ago

  Hello,

  I’m currently testing the messaging plugin but it seems like after sending one message the customer or vendor are not able to see anything on the messaging page, I’ve tried to uninstall and reinstall the plugin and also change the storage period for the messages in the database but it doesn’t seem to work

  https://ibb.co/dG2fWYJ

  

  yevhen 11 months, 1 week ago developer

  Please try disabling third-party plugins, I remember the same conflict with a third-party plugin but ca not say for sure which plugin caused this. Some plugins override the comment queries (messages are implemented as hidden comments) so this issue may occur.

  

  zaruha 11 months, 1 week ago

  It’s WooCommerce plugin, I don’t think I can use the marketplace without it, any ideas how I can fix this ?

  

  zaruha 11 months, 1 week ago

  I also get this pop up message when I open main menu in front page from iPhone browser, menu it’s working fine but visitors might find it strange or it might make them leave the marketplace, did you encounter this before ?

  Thank you in advance !

  https://ibb.co/zGww58K

  

  yevhen 11 months, 1 week ago developer

  I have just tested Messages & WooCommerce locally and it seems to be ok. Please make sure that there are no other plugins or WooCommerce extensions that may cause this issue.

  

  zaruha 11 months, 1 week ago

  don’t have any other plugins installed, my wordpress is hosted on GoDaddy, will have to email support and ask for a refund then, template has no use without messaging future and monetizing its hard without woocommerce.

  

  ihor 11 months, 1 week ago developer

  Please send temporary WP access to support@hivepress.io and I’ll check this issue for you. If there’s no way we can help you and you decided to use another theme please send the order details to the same email address.

  

  zaruha 11 months, 1 week ago

  I’ve emailed the link for temporary log in, thank you !

• Author
  Posts

New Reply

This forum has been archived and is no longer accepting new posts or replies. Please join our new community forum for support & discussion.