No confirmation after submitting booking
firstname.lastname@example.org 9 months, 1 week ago
There is no confirmation after submitting “booking button”, “cancel booking” on the same page does not work either. But send message is working.
What can I do.
You can try it on it-folk.dk
Tried disabling plugins etc. but can’t find the bug.
- Confirm Booking (manual booking confirmation) not clickable / no link destination showing
- Decline Booking (../#booking_decline_booking)
Please advise as this is urgent and I can’t accept bookings.
Hello again, just sent you an email. Thank you very much!
Hi again, just sent you an email. Thank you very much 🙂
Sorry for the delay, I’ve just replied via email.
Thank you @ihor!
I just answered with Screenshots. Here is a copy:
Important: the account I am using for testing is a VENDOR account that is making real transactions already. When the account receives a booking, the VENDOR cannot confirm the booking or cancel it.
I have screenshot attached. Hope for support since this is might concern all VENDORS on our site. Currently I can confirm manually via the BOOKING section in the backend. Which is not optimal.
If this is NOT related to HP please let me know.
Hi @email@example.com have your been able to solve the issue?
@ihor thank you again for checking a second time. Much appreciated!
Have sent a VENDOR access to you – this is the only issue I couldn’t solve for now. I hope you can at least reproduce the incident since it is a crucial step to conversion.
I have tested it with other VENDORS who confirm MANUALLY. Same issue.
Is there a way to disable Manual Confirmations until the matter is solved?
For your reference: AUTOMATED Confirmation works without issues. Only problem is that many VENDORS select MANUAL CONFIRMATION in order to synchronise dates with other platforms.
Looking forward to your reply.
No, it is the same problem we have.
Issue solved! @ihor checked a third time and found the problem!
I guess I found a reason – it seems that this account was created
manually because it has the Customer user role. If users register and
add listings via the front-end they get the Contributor role
automatically once the first listing is approved, this role is
required for adding content in WordPress. If you switch the user role
to Contributor this issue should be resolved.
I changed the role – the users with the issue were created at the very beginning manually – problem solved after changing the role to contributor!
Huge thanks to the HP team for this wonderful product and support!
I will do that, this evening (denmark)
That did it 🙂
Many thanks to both of you…
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