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Not adding new listing

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  • telex95

    Hi Ihor,
    I tried to add a new listing on my site, after I went through the process of adding details and adding payments, and click submit. Then I checked “Listing” on my wordpress dashboard, no new listing was created. However, I do see a payment in my woocommerce. Please assist.
    Thanks!

    ihor developer

    If you mean the Paid Listings extension please make sure that it’s set up correctly, there should be at least “draft” or “pending” listing in WordPress/Listings section after you select the listing package.

    telex95

    Yes, it is the Paid listings extension. I do not see pending or draft listing in the Listing section. Essentially, nothing was sent to the site.

    ihor developer

    Please provide the steps for reproducing this issue and I’ll test it locally. You can also try disabling all plugins and customizations for a moment in case if it’s a conflict with some third-party code.

    telex95

    Thanks ihor! I’ve disabled all the third party plugins, except for woocommerce. What I did was simply import demo content. After I click on Add Listing, choose the category, fill our property details, then choose Listing package, then billing details and click submit. I go to my WordPress dashboard, woocommerce does show a new transaction, however if I go to listing I do not see a pending or draft listing.

    ihor developer

    This is strange, for some reason I can’t reproduce this locally. If the order is marked as Processing or Completed for sure and there’s still no listing please send temporary WP access via email to support@hivepress.io and I’ll check this issue.

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