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question

Rating field is required

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zulazai 1 year, 11 months ago

Users cant add reviews. Rating star check box wont work and text wont submit due to error “Rating” field is required.

All settings in review extension is manually unchecked. Comments section is also enabled. WP Admin can post reviews fine, wont work for any vendors/users.

ihor 1 year, 11 months ago developer

This issue may occur if there’s a JavaScript error caused by other plugins or code customizations. Since the rating stars field is implemented via a script then it’s blocked if there’s an error on the site.

zulazai 1 year, 11 months ago

I only have Hivepress along with WProcket and cloudflare. Any idea what could be the suspect I could try tweaking to fix this? it works when i log in as admin.

ihor 1 year, 11 months ago developer

If possible send a link to your site and I’ll check this issue.

zulazai 1 year, 11 months ago

it seems to also work fine thru desktop computer but not with mobile android/apple both tested, not working

zulazai 1 year, 11 months ago

@ihor

Did further trouble shooting. Does not work on mobile – desktop works fine.
I’ve disabled all plugins, changed devices, used different wifi/data connections still same issue. I can give you a temp access also if you want.

ihor 1 year, 11 months ago developer

If possible send a link to your site (or send it privately to support@hivepress.io) and I’ll check this issue.

zulazai 1 year, 11 months ago

I sent you an email. Let me know anything else you need from me. Thanks for your support

ihor 1 year, 11 months ago developer

Thanks, I was able to reproduce this issue, for some reason the rating stars are not clickable on mobile. I’ll fix this in the next version of the Reviews extension.

zulazai 1 year, 11 months ago

hi @ihor

The problem seems to have gone worse. Now when I try to use Desktop computer to leave a review, upon adding the stars, or trying to type the text, it is instead directly taking me and redirecting me to the listing website. Very weird.

I have cleared my cache and using incognito mode still same issue. Even with a non mod id.

zulazai 1 year, 11 months ago

Nevermind I fixed it. If anyone runs into the issue, the culprit is below setting in Autoptimize

HTML Options
Optimize HTML Code?

zulazai 1 year, 10 months ago

hello @ihor

Issue still persists (can’t leave reviews from mobile as unable to select ratings).

Is there any update to the bug fix.

Thanks for your hard work

ihor 1 year, 10 months ago developer

Thanks, I remember about it and will update this extension as soon as possible.

capitalss2 10 months, 2 weeks ago

Hello, when will you solve this problem?

capitalss2 10 months, 2 weeks ago

I can’t select stars in the mobile version

ihor 10 months, 2 weeks ago developer

This has been fixed a long time ago, please make sure that there’s the latest version and no customizations that may cause this issue.
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