return payment, cancellation listing

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  infolinest 1 year, 5 months ago

  Hi, I’m testing packages and featured payment modes. Worked perfectly. Thanks.
  But, I have a doubt.
  When I need to return payment to the client automatically, is the paid advertisement cancelled?
  From the tests done, it didn’t work like that, maybe because I’m in the test function of the payment method.
  I hope you understood my question.

  

  ihor 1 year, 5 months ago developer

  Yes, if you change the order status to refunded, cancelled or failed then the listing should lose the featured status, it works the same way with listing packages.

  

  infolinest 1 year, 5 months ago

  It didn’t work here. I made the refund, but the ad was still active. I made a refund for the highlight and it also didn’t cancel.
  I ran these tests as the admin user. Could this be what hasn’t returned the changes?

  

  ihor 1 year, 5 months ago developer

  It seems to work when I test this locally, please make sure that the order status is changed to “refunded”, this may not happen automatically if there’s a manual refund.

  

  infolinest 1 year, 5 months ago

  It didn’t work for me.
  I tried refund and all options to cancel the order the purchased package is still active. Nothing happens.

  

  infolinest 1 year, 5 months ago

  I’m using multisite. Could this be what you’re not refunding?

  

  infolinest 1 year, 5 months ago

  Tried without multisite, even so it doesn’t return or cancel changes to packages.
  Could it be a bug?

  

  ihor 1 year, 5 months ago developer

  Yes, this may be related to multisite (HivePress is not 100% tested with it). Please let me know if you tried changing the order status manually (e.g. by changing its status to Canceled), maybe this bug is related to refunding only?

  

  infolinest 1 year, 5 months ago

  I’m testing by the payment method in test mode, so I can’t do it by the payment method, I have to do it manually, either by changing the status, or by doing the manual refund procedure. None of my attempts worked.

  

  infolinest 1 year, 5 months ago

  remembering that I tested it in multisite and in another one without multisite. In both cases, the same thing happens. instead, nothing happens.

  

  ihor 1 year, 5 months ago developer

  Sorry, I can’t reproduce this issue locally but I can check this on your site if you send temporary WP access to support@hivepress.io

  

  infolinest 1 year, 5 months ago

  I’m redoing the site without multisite and I’ll do new tests. If the problem persists, I will return to you. with access. thanks

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