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sign in error why is this happening

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  • happyman70

    i have just set up a user for my site from the front end. but, when i then go to sign in nothing happens. it will not let me login

    yevhen developer

    If setting Require email address verification in HivePress/Settings/Users section is active then it is needed to verify email address before log in to new account

    happyman70

    that setting is not clicked no. when you try and register it allows you to register but does not allow you to sign in

    yevhen developer

    Could you provide link on your website?

    ihor developer

    Thanks for the details, I’ve just replied via email. Please try disabling all third-party plugins except HivePress, its extensions and WooCommerce in WordPress/Plugins section.

    happyman70

    i have replied to your email

    happyman70

    still waiting for this to be answered. if this cannot be sorted i will need to request a refund

    happyman70

    can support please answer the question to solve this, i see a lot of people are having the same problem

    ihor developer

    Sorry for the late reply, sometimes it may take up to 24 hours depending on your time zone, but we also reply on weekends and any holidays.
    I successfully signed in to the WP dashboard, disabling the A2 plugin resolved the login/registration issues, I also sent the suggestions via email. Please reply to yesterday’s email if any issues remain, I’ll try to help.

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