Small bug with photo in Requests

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  Posts
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  mzvdesign 2 years, 3 months ago

  Hi. I see small bug in Requests with resizing image of author.
  https://prnt.sc/vsudmg

  

  Lenki 2 years, 3 months ago

  I’m not sure why and how to fix it, but it works like more panoramic photo and then is elipse, more square and then is round. Try add photo for example 1280×800 and then 1280×300 – this is what I’m talking about.

  https://ibb.co/BfJ1LFM – same photo but one is cropped more panoramic.

  

  mzvdesign 2 years, 3 months ago

  My image with bird was 1920×1280. After change to 1280×800 result: https://prnt.sc/vsvffw

  

  Lenki 2 years, 3 months ago

  Hmm, I have same problem, but with really panoramic photos like 1280×300, with 1280×800 everthing’s fine.

  

  mzvdesign 2 years, 3 months ago

  https://prnt.sc/vsvffw Here I used 1280×800

  

  ihor 2 years, 3 months ago developer

  This issue may occur only if the uploaded image is smaller than 400x400px, then WordPress will leave it as is without resizing and cropping. Please make sure that it’s at least 400x400px before uploading.

  

  mzvdesign 2 years, 3 months ago

  Sorry but I’m sure. The issue is only in requests.
  I tested it again and downloaded and upload original picture 1920×1280 from pixabay without any resizing etc. 😉

  https://prnt.sc/vtw5pd
  https://prnt.sc/vtw746

  

  ihor 2 years, 3 months ago developer

  If possible send a link to this image on Pixabay, I’ll test this locally – if there’s a bug it will be fixed.

  

  mzvdesign 2 years, 3 months ago

  https://pixabay.com/images/id-5778159/
  and choose 1920×1280

  

  ihor 2 years, 3 months ago developer

  This is strange, the image format is square when I test it locally (I uploaded the image via My Account/Settings form) https://prnt.sc/vv2qh6 Please make sure that all the required image libraries are installed on your site, your hosting provider should install these for WordPress images to be resized and cropped properly. You can also send a link to your site and I’ll check this issue (you can send it privately via email support@hivepress.io).

  

  mzvdesign 2 years, 3 months ago

  Ihor solved me the problem. If someone will have the same problem, here is the answer:
  The default WordPress image sizes were changed here wp-admin/options-media.php. Change the Thumbnail setting to the square format because it’s assumed to be square by many plugins and themes.

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