User Reviews

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  drotobay 1 year, 4 months ago

  On hivepress website, it says that users can rate or review a specific item or a vendor. However, I dont see where the user can specifically rate the order/product after the order is complete. I only see where they can go back and click on the vendor profile and rate the vendor from there. Is this something that can be setup different so when an order is complete the user can review the order or the vendor?

  

  ihor 1 year, 4 months ago developer

  The Reviews extension is integrated with listings so it’s possible to review the purchased service (listing). You can also restrict reviews to buyers only in HivePress/Settings/Reviews section. The vendor rating is the average of the listing ratings.

  

  drotobay 1 year, 4 months ago

  Ok is there a way to integrate the review with the specific order. So in the buyers order dashboard they can click on the order and click “Leave a Review” or something like that?

  

  ihor 1 year, 4 months ago developer

  There’s no order-review linking (reviews are linked to listings at the moment), but if you restrict reviews to buyers only then customers will not be able to leave a review if they haven’t ordered the service (listing). You can also add some custom text to the order completion email, e.g. “Please don’t forget to review…”.
  Hope this helps.

  

  Michimaus 1 year, 4 months ago

  Does or will RentalHive have the same restriction that only buyers can review?
  I am asking as there is no restriction in “HivePress/Settings/Reviews” for me in RentalHive unfortunately.

  I want to make sure that users can only review a listing after they booked/bought it in order to prevent fake reviews. Does somebody know how to do that?

  

  Bemay1 1 year, 4 months ago

  Check the following:
  – WooCommerce > Settings > Products and restrict there!

  

  Michimaus 1 year, 4 months ago

  Thanks a lot! Have to admit that I haven’t had WooCommerce installed yet.. shame on me

  

  Aurelien 1 year, 1 month ago

  Hi.

  We are using TaskHive.
  I want to restrict reviews to buyers of the service only.

  In WooCommerce:
  WooCommerce > Settings > Products :
  – Enable reviews Enable product reviews = CHECKED
  – Show “verified owner” label on customer reviews = CHECKED
  – Reviews can only be left by “verified owners” = CHECKED

  In HivePress:
  Settings > Reviews :
  – Allow submitting multiple reviews = UNCHECKED
  – Manually approve new reviews = CHECKED

  Every user can leave a a review on any service.
  Did I miss something ?

  

  Aurelien 1 year, 1 month ago

  I forgot to mention, we are using the HivePress Reviews extension.

  

  yevhen 1 year, 1 month ago developer

  Please note that WooCommerce implements its own reviews for products and their settings are not related to HivePress reviews. You can try checking the Restrict reviews to buyers only option in HivePress/Settings/Orders section, then only buyers will be able to leave reviews for HivePress listings.

  

  Aurelien 1 year, 1 month ago

  I didn’t see that !
  Thanks 🙏

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